On Perceptions of the BPO Industry

A lot has to be said but as usual a lot remains unsaid। It's as if the heart wishes to babble on but the mind refuses to acknowledge and accept the babbling of an emotional heart. Sometimes it's the occasion that decides the silence, sometimes, it's the audience.

As the great Rajender Kishen wrote:

मजबूर बहोत करता है ये दिल तो जुबां को,
दुनिया की इनायत है की हम कुछ नहीं कहते

Recently, I met some citizens of this great nation who spoke eloquently about the conditions prevalent in the BPO industry and in a broad swathe of the moral brush, tinged us all immoral and beyond all redemption. It's sometimes unnerving to see the way the gliterrati look at the 'sweat-shops' of a booming economy and then like jurors of a kangaroo court pass their valuable justice on the entire system as if failure to do would invite censure and ridicule

Of course, I was not averse to taking cudgels on behalf of the same but it's really sad to see to what extent the malaise has spread and how the world treats us with nothing more than masked contempt. It's really astonishing the way the world looks down at us, the engines of the economy that drives the nation!

And then there is the omnipresent, omnipotent Press - every negative incident in the world that has even a remotest connection to the industry is overplayed to the hilt and a bohemian attitude to the industry is subtly implied - it's as if the morals here are falling by the second and that we cannot hold on to our character forget our virginities!

The way the Press covers us, I am indeed surprised they did not find a long-lost connection to Saddam Hussein or Osama Bin Laden or Adolph Hitler or any of his kins! We have suddenly become the moral barometer of the country; the men who spend money like air (water is an outdated term) and women who are just looking for a fling (couches are also not important)

You can shout and you can fight but nothing will change। People will always be people. They will have their own feelings, their own justifications, their own axes

Maybe that's what Sahir meant when he said:

बेगाना सिफत राह-ए-मंजिल से गुज़र जा
हर चीज़ सजावर-ए-नज़ारा नहीं होती